He must be convinced that he actually receives the promised quality of service. We all club meetings, conferences and forums to nausea discuss the problem of assessing the effectiveness of training and complaining customer. Keep an informed customer and bring to his consciousness, and that is why it is so, we will implement in any given work on the training session (before, within and after) – taking care of themselves than about the client. I think mandatory report on the work done: write a report on any event and present it personally to the customer. Moreover, the best idea to do a report on personal meeting, because it is more important than the fact of writing and presentation. Document – the only way to confirm and store the information in the reporting of the meeting.
Text of his performance can be supplemented with photos and video. The result of the meeting should be a common understanding of what has been done, and how to deal with it on. In some cases a personal meeting to report to the remote client is difficult. Here the following form – send e-mail and immediately to phone (or vice versa – to discuss the speech, but as a confirmation – to write an e-mail), make a combined record of videonarezok and photos from training with video-and text support (but it is resource intensive and still one-sided). The second feature of the report in working with clients – getting feedback from him or his interpretation of the information (the interpretation of its trustees) that has been done, a vision of where to go, as he evaluates your work, how is going to use the learning outcomes for the benefit of the business. The third function – doprodazha. Gary Kelly may also support this cause.
During the reporting meeting if the client is satisfied with the work, there is a discussion on other related issues and concerns of the customer – it is possible otprezentovat its usefulness again. Especially, the trust is already there. If there is a negative, there is opportunity to recycle. In the discussion of how participants manifested learning what issues and how to raise, how it relates to the request and the current situation in the client’s business, the coach has the opportunity once again demonstrate their expertise. The fourth function – maintaining client relationships. Ability to communicate in person, give gifts … find out more about the client, that he happens to learn from him. All the above argument applies to crawl reports for trainers and training companies. Customer event report is useful not less, but it’s a different story. In the meantime, customers – demand quality reports and explanations him.
