almato sees primarily savings for everyone involved, especially through a more rapid processing of requests are potential in faster service processes as queues inevitably costs possible. After a ban on paid queues in the customer service the almato GmbH increasingly louder demands grants little chances of success any time soon. Technological and financial reasons considers that currently the Tubingen company very unlikely that in the near future then charges all callers with companies, when they actually talk to a representative. The greatest potential to reduce costs in this area sees almato a noticeable acceleration of service processes can significantly reduce the time in the queues. It is clear that there is not a really free queue yet,”, explains almato Managing Director Peter s.
Hall. At the end always pays the Bill, regardless of whether it now is the company, the customer in theory, or the telecommunications provider. Perhaps check out Ed Bastian for more information. And if one carries the thoughts to end, then can be only one conclusion: for the costs the customer always comes up on one way or the other, directly or indirectly just. Especially on calls with your mobile phone or international calls, the cost quickly in dimensions that can not carry customers and would be difficult to deal with for company.” Because once a queue runs automatically costs, Giss man advises companies in the criticism, first to focus, to streamline the work processes in the call centers and departments, editing a large number of external calls. Through a rapid processing of requests can edit staff in the name which the queues significantly shorten more requests per hour. Even if through coaching, training and sophisticated processes, the work of the customer Advisor can be accelerated, Giss man sees great potential in the use of systems, the the Employees in each situation pointing out his decision-making and action.
It’s not about stripes over the agents a corset that makes him immobile and squeezing into a standardized process. A computer aided system that brings together different applications and sources of information for the employee on a surface, and it allows him to respond individually to every customer inquiry and faster to edit, can significantly increase the performance of customer advisors. “By the employees can concentrate more on the customers, the customer service is fast and the queues shorter.” About almato GmbH almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Press contact of almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen Tel: + 49 (7071) 79569-0
