The service level manager is the future woman professional in the IT industry. The service level manager is the future woman professional in the IT industry. The role of the service level manager as defined in ITIL deals essentially with the services that are agreed with customers or are. The service level manager’s tasks cover over: negotiating with the customer of SLAs, agree and regular service calls maintain updating SLAs for new customer requirements with clients in this scope, it is not surprising that the conditions include one service level manager development of language skills, negotiation skills and customer orientation. Now, a first Vorurteilsbehaftete might think that all this “listening” requires the property and this is more pronounced in women than in men. But that is not quantitatively derive. Today, the proportion of service level managers in XING.de is 15% of all registered service level manager.
However, behind the scenes, that is the industry will change in the future. The more SLA training (www.seminarplaner.de/ 8663 and / 8664) I think, so the clearer it becomes that the proportion of women in this training is significantly above 50%. I see a chance for a customer-oriented IT. The customer’s requirements are better understood and recorded. For the IT operations improvement can adjust, because the projects can be completed successful and customer-oriented.