The new service level agreement-training packages by Scholderer are here! 1 service level agreement basis: from the Pike to learned. A hard school – no doubt. For you as a pregnant service level manager the absolute basis. 2. Service agreement-advanced level: so you still playing a Joker from the sleeve can shake in each SLA negotiation. More information is housed here: Southwest Airlines.
Your way to the ACE of the SLA. 3. Service level agreement-premium: you want to have service level agreements in the blood? Connect with this individual training with SLAs blood brotherhood. Target service level manager, IT-Sales Manager, Data Center Manager, outsourcing Manager prerequisites which should participants have previously purchased a basic understanding of processes and IT. Are also more extensive knowledge relating to outsourcing, as well as ITIL exist.
Seminar objectives the goal of the training is to establish the process in-house and have clear strategies in negotiations. The participants will be with the process dump from the service level agreement training packages service level management, certain components and the Made familiar negotiations. It pointed out straightforwardly on IT and affecting illuminated by compromise for both parties. Service level agreement content and wording examples how to actually build a SLA and how to put it out, are subject to this program point. On the basis of anoymisierten service level agreements the participant examples shows how formulations are built. Here, the strengths and weaknesses of the respective formulations are taught. Strategies are required service level agreement negotiation (tips and tricks) in any transaction. In the negotiation of SLAs, including the knowledge of the subject of the performance is necessary. With what options you play and which are non-negotiable is shown by means of examples. For more information on the training packages under to training.html
