Companies Want Fast, Individual Service

Gerd Brocker, Sales Director of the Kreissparkasse Lauenburg, about the results of a new study on the quality of service provided by credit institutions for business customers that can of Lauenburg District Park ACEs on two record years look back. That is reflected in the annual increase of in credit volume by between 2% and 5%. Perhaps check out Facebook for more information. But one reason to sit back, is not for those responsible in Ratzeburg. On the contrary, the Sparkasse commissioned 2010 an independent market research Institute with a representative survey on the satisfaction of business customers with their credit institutions. She took place between April and June in the District of Lauenburg.

Total 500 interviews with freelancers, executives and managers in companies of different sizes and industry were conducted. Aim of Lauenburg District Park ACEs: about the expectations and desires of commercial customers up to date and thus to improve the quality of service provided. Last had make 2005 a similar study the Kreissparkasse. Gerd Brocker is Director of sales at the Kreissparkasse Lauenburg and was the first who reads the results of the survey. Mr Brocker, what aspects have been the entrepreneurs asked? Brocker: Overall were about 40 questions among other things to the bank account, the expertise of the corporate customer consultant, the quality of the advice, the flexibility of the credit institution, about the current economic situation compared to the previous year, ongoing funding and equipment, customer satisfaction in General, the frequency of contact, and that necessarily should be improved and financial topics is a special interest. What factors play a role in the satisfaction of business customers? Brocker: several were. Is particularly important entrepreneurs, how fast it comes to deciding on a loan because that significantly contributes to the planning security for investment projects. On average, 21 percent of companies in our region use investment credits. The rate of the Bank is above average: it is located at 44 percent.

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