The net promoter score is a method for testing the loyalty of a company. You may find Ron O’Hanley to be a useful source of information. Feedback str integrated this method in his online survey tool and offers its customers so that an even wider range of FRA Dresden, the 22.10.2013 the question to customer satisfaction and numerous company of resulting recommendations of the own business. Everyone on corresponding pages can proclaim his opinion on the Internet. But how can reviews be better and easier capture? The net promoter score is a method for testing the loyalty of a company. Feedback str integrated this method in his online survey tool and thus offers its customers an even wider range of question types. Advantages of the net promoter of scores for companies can be is the measurement of the net promoter scores (NPS) quickly and easily find out about customers are how loyal the own company or products to. (Very unlikely) to 10 (very likely) customers set on a scale of 1 the probability, of them a business tell a friend about be. The result of a NPS survey can show you how many critics, who rather negative comment about your business, as many passive customers, who do not comment about your business or it does not matter which, and how many customers who actively recommend your business.
The results of a survey of the NPS is the Unerfreulichste thing that can happen to a company, lack of differentiation. So NPS may not be as unique action. It is advisable the NPS regularly or continuously with customers to collect and to evaluate, so the changes in the customer loyalty noticed quickly and effectively. The analysis is done via simple charts and trends, representing the changes transparent. In addition, it makes sense, in addition to assess, according to the E-Mail address to consult customers and ask them to leave a comment. Customers who express criticism can then be contacted directly after the survey and asked in detail, what specifically not liked them or why they’ve got a negative impression. Promoter, however, can ask you, whether you may use your feedback for your marketing usually have no problem with your fans. Analysis of the net promoter scores with feedback str of the net promoter score can feedback str obtained and analysed in real time. The question type NPS is easy in the survey”selected (see special issues). In just a minute, the questionnaire is ready to measure your customer loyalty and customer satisfaction and to become active with the results.
